Submit a request Sign in

Playster Help Center

There is a solution for every issue. Let's find it together!

Popular Questions:
Your Playster membership, including a 30-day free trial offer, will begin when you click on "Start Your Free Month" during the registration process. You are free to cancel anytime during your 30-day free trial, and you will not be charged. If you wish to cancel, click on "Your Account" and follow the simple steps for cancellation. No refunds are offered for partial months. If you are enjoying Playster, you don't need to do anything - your membership will continue at the monthly subscription rate automatically. See Terms & Conditions for membership details.
x

Create an account now and try for free

Already a Playster member?

New to Playster? Create a free account to get started.

By signing up I agree to Playster's Terms & Conditions and Privacy Policy.

WORLD'S LARGEST DIGITAL LIBRARY

WORKS ON ANY WEB-ENABLED DEVICE

JOIN AN EVOLVING COMMUNITY

x

Processing your information

Follow

Why do I See a $1 Charge On my Statement?

When you sign up to Playster or update your payment information, you might notice a $1 charge or authorization hold on your statement.

Like many other sites, Playster sends authorization requests to your financial institution to ensure your payment method is valid. These requests are not charges, but in some cases they temporarily affect your available account balance, by $1 in the United States or an equivalent amount for the currency in your region.

The time it takes to remove authorization requests varies between financial institutions. Typically, this hold is removed after 72 hours.

If you have questions about the way your financial institution handles authorization requests, please contact its customer service department. In some rare cases, certain banks will hold the authorization for 30 days or more. 

If you’ve been charged by Playster unexpectedly and you believe it is not an authorization request, please contact our support team and we’ll be happy to investigate.

Have more questions? Submit a request
Powered by Zendesk