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My Video/Audio Is Out of Sync or Distorted

First things first, please try another title to see if the issue is affecting a specific piece of content or the entire platform. If it’s related to a single title, please let us know which one it is by submitting a support ticket.

If the issue affects multiple titles, start by checking your Internet connection. Don't forget that the strength of your connection can vary depending on where you are, particularly if it's a mobile data connection. We recommend a connection speed of at least 0.5Mbps for watching movies, for example.  

If your connection is fine, but you're still experiencing choppy streaming, check what else you might have running simultaneously, as that could be using up a large portion of your bandwidth and affecting playback.  

If you're still having issues, please contact us and we'll be happy to help.

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