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When I Try to Play Content, It Freezes or Skips

 

If you’re having issues with playback, please start by checking your Internet connection. Don't forget that the strength of your connection can vary depending on where you are, particularly if it's a mobile data connection. We recommend a connection speed of at least 0.5Mbps for watching movies, for example.  

If your connection is fine, but you're still experiencing choppy streaming, check what else you might have running simultaneously, as that could be using up a large portion of your bandwidth and affecting playback. Try closing down all other web-connected applications and see if that improves your experience.

If you're still having issues, please submit a support ticket and we'll be happy to help!

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